Ordering Terms

Placing an order

• You need an account to order, so that we can contact you about your order and keep your order history.
• Please give an accurate name, telephone number and delivery address. We may not be able to complete an order if the contact or address details are wrong or unreachable.
• An order is only confirmed once we have accepted it. Until then it is a request, and we may decline it, for example if an item is unavailable, the address is outside our delivery area, or the shop is closed.
• A minimum order value applies to delivery orders. The current minimum is shown in the cart and at checkout.

Prices and menu

• The prices shown in the menu and cart at the time you order are the prices that apply, and include applicable taxes unless stated otherwise.
• Direct prices on this site are typically lower than prices for the same items on third party delivery platforms, because no platform commission applies. Any comparison figures shown are indicative of typical platform pricing and are not quotes from those platforms.
• We may change prices, menu items and availability at any time. Items sometimes sell out during the day.
• Photographs are for illustration. Presentation may vary.

Promotions and discount codes

• Discount codes are subject to the conditions attached to them, such as a minimum order value, an expiry date, a usage limit, or being valid on a first order only.
• One discount code may be used per order unless stated otherwise.
• Free gift promotions apply automatically when the order meets the stated threshold and while the gift item is available.
• We may withdraw or change a promotion at any time, and may decline a code that appears to be used in a way it was not intended for.

Payment

• Orders are paid by PromptPay bank transfer before preparation begins. You upload your payment slip during checkout.
• We check the slip against the order total. If the amount, date or reference does not match, we may contact you before accepting the order.
• We do not receive your banking credentials. The transfer takes place in your own banking app.

Delivery and pickup

• Delivery is available within our stated delivery area around the shop. If your address falls outside it, please choose pickup.
• Delivery charges are quoted at checkout based on road distance and are prepaid with your order. The driver does not collect any payment on arrival.
• Preparation and delivery times shown are estimates. Traffic, weather and busy periods can affect them.
• For delivery we may call or message the number you provide on arrival. If we cannot reach you and the rider cannot hand over the order, the order may be treated as delivered.
• For pickup, please collect at the time selected. Freshly made items are best collected promptly.

Pre-orders and scheduled orders

• When pre-ordering is available you may choose a time slot within our opening hours.
• Slots are limited and are confirmed only once the order is accepted.
• Pre-orders are prepared close to the selected time, so a change or cancellation is only possible before preparation begins. See our Cancellation and Refund Policy.

Alcohol

Where alcoholic items are offered, they may only be ordered by customers of legal drinking age in Thailand, and are subject to the legal hours and restrictions on alcohol sales. We may refuse or cancel an order for alcoholic items where those restrictions apply.

Allergies and dietary requirements

Our kitchen handles ingredients including dairy, eggs, gluten, nuts and seafood, and we cannot guarantee that any item is free from traces of them. If you have an allergy or a dietary requirement, please contact us before ordering so we can tell you what is in a particular item.

Your account

Keep your sign-in details private and let us know if you think someone else is using your account. We may suspend an account that is being used fraudulently or abusively, for example to misuse promotions or to place false orders.

If something goes wrong

If your order is wrong, incomplete or arrives in poor condition, contact us as soon as possible at orders@bru.asia or through the messaging channels shown on the site, and keep the items where you can. How we put it right is described in our Cancellation and Refund Policy.

Changes and governing law

We may update these terms. The version published at the time you place your order is the one that applies to it. These terms are governed by the laws of Thailand, and nothing in them removes rights you have under Thai consumer law.